What size parcel can I ship?
Pargo ships parcels up to 15kg's volumetric or weight which ever comes first.
How long does delivery take?
- Main and local: 1 to 3 working days from time of handover of the parcel.
- Regional: up to 5 working days subject to days the area is serviced from the time of handover of the parcel.
My order is stuck on pending, what should I do?
Your order will not be able to be confirmed if there is a data validation error, please review the postal code and suburb connected to your order and edit accordingly from Pargo's validated list.
Can I cancel an order once it's confirmed?
There is no manual method to cancel an order. Please email clientsupport@pargo.co.za with the waybill number and reason for cancelling.
What are Pargo Support operating hours?
- Mon to Fri 8am - 5pm you will have access to a Partner Manager for any order support.
- Sat 9am-5pm and Sun 9am - 1pm for general customer service support e.g. parcel tracking queries.