Process a Return Order in myPargo

Process a Return Order in myPargo



When your customer creates a return order using your unique return URL, the order will come into your myPargo dashboard in PENDING and will then need to be processed in order to complete the order.

How to process a return order in myPargo


You need to view the order in myPargo and either reject it, edit it or confirm it.

*You can edit the return order should you wish to have the order returns to a different warehouse, update the order number or the weight of the parcel. 

Find the following processes below:
  1. Rejecting a return order
  2. Confirming a return order
  3. Editing a return order

Rejecting a return order

  1. Click on the REJECT ORDER option in the pop up menu when you hover on the 3 dots (or click on VIEW ORDER option in this same pop up menu, then click on REJECT ORDER in the top right of the View Order Details window.




3. In the REJECT ORDER window, add a reason for rejection and then click REJECT RETURN.
4. Your customer will now have received an email from Pargo notifying them of the order cancellation and the reason for rejection.






Confirming an return order

  1. Click on the CONFIRM ORDER option in the pop up menu, or you can click on the VIEW ORDER option in the same pop up menu and then click on CONFIRM ORDER in the top right of the View Order Details window. 


2.  In the CONFIRM ORDER window, simply update the weight of the parcel and then click on CONFIRM. 



3. Your customer will now receive their confirmation email.



Editing a return order

  1. Click on the CONFIRM ORDER option in the pop up menu when you hover on the 3 dots (or click on VIEW ORDER option in this same pop up menu, then click on CONFIRM ORDER in the top right of the View Order Details window.




3. In the CONFIRM ORDER window, click on the editing icon (pencil) in the top right under EDIT.



4. This will now allow you to update the order number, the parcel weight or the warehouse returning to information. Once you have made your edits, you can click on the TICK icon under EDIT in the top right corner.



5. Review once more to be sure and then click on CONFIRM to complete the process

4. Your customer will now receive their confirmation email.